Office location: 420-2238 Yukon Street, Vancouver BC, V5Y 3P2
Our planet needs our help to ensure that the products we use everyday stay out of our waterways, ecosystems, and landfills. That’s where Product Care comes in. For over 30 years, we’ve worked with manufacturers, distributors, and retailers to take responsibility for the life cycle of their products. From lighting to paint, hazardous special products to alarms – we develop and manage sustainable recycling programs across Canada. As the creator of one of the first Extended Producer Responsibility (EPR) programs in North America, joining the Product Care team is your opportunity to join an industry-leading team working to deliver great environmental outcomes for our communities. Please visit productcare.org to learn more about us.
About the position
Canada’s Extended Producer Responsibility (EPR) system operates at a provincial level, with regulations and program requirements varying across jurisdictions. Successfully managing these distinctions while aligning with national objectives is key to program success.
We are seeking a highly motivated and organized Program Coordinator to join our Programs team! The Program Coordinator plays a crucial role in developing, enhancing, and managing the execution of one or more collection and recycling programs. This role ensures collaboration across all departments, aligning internal processes with the specific regulatory and operational requirements of each jurisdiction. The Program Coordinator is accountable for ensuring program objectives are met or exceeded, tracking performance metrics, and driving continuous improvement. Reporting to the Sr. Program Manager, this role works closely with internal teams and external stakeholders to ensure smooth program delivery and alignment with both provincial mandates and organizational goals.
Responsibilities:
Program support and coordination
- Assist, coordinate and lead program management activities to ensure compliance with regulations and performance metrics, adherence to timelines, and ongoing improvement.
- Establish yourself as the subject matter expert (e.g., regulatory guidelines, product-related details, etc.) and primary point of contact for all aspects across programs.
- Manage assigned programs with a commitment to accountability, while also being prepared to assist with tasks across various programs and departments, contributing to the broader team’s success.
Program administration
- Support the Programs department in maintaining program accountability and performance.
- Maintain ownership and accountability for assigned programs, while also providing support to the Programs department.
- Lead, plan, organize and manage program(s) with a focus on continuous improvement.
- Develop program and project charters and workplans
- Support the coordination and operation of program collection sites.
- Prepare program reports and other documentation for internal and regulatory reporting, including analyzing program performance data.
- Ensure compliance of programs, with regulatory and program plan commitments.
- Ensure timely and accurate annual reporting.
- Coordinate with various departments to lead and deliver commitments and deliverables.
- Facilitate member inquiries and product classification.
- Conduct product research; develop and maintain a tracking system for product classification.
- Support the development of program communication within various programs including product guides, member notices and other communication as required.
- Draft new program plans and program plan renewals.
- Develop and maintain policies and guidelines to support members.
- Correspondence with regulators as required.
- Provide content and information to the communication department for the creation of support materials for the programs, such as included and excluded products for the program. Ensure that communication materials follow specific program and jurisdictional requirements.
- Respond to stakeholders (consumers, collection sites etc.) inquires in a timely fashion.
- Oversee any program-related projects and conduct analysis as required.
- Support program development, including member outreach, recruitment and expanding collection networks when required.
- Support and provide training resources to collection sites and members.
- Engage in research and data collection and analysis supporting the program’s team.
- Ensure field coordinators’ tasks are aligned with and are completed based on program requirements.
- Additional projects and tasks as required
Stakeholder relations
- Prepare presentations with partners, and attend trade shows and conferences, as required.
- Organize promotional events to promote programs.
What you bring
The ideal candidate will possess the following skills, experience, and qualifications:
- Post-secondary education in business, regulatory affairs, economics, environmental studies, or equivalent experience.
- Minimum of 3+ years of experience working in Program/Project Management within a fast-paced and highly regulated environment.
- Strong project management skills, including data tracking, communication, and follow-up.
- Strong communication both written and oral, and ability to facilitate discussions and foster collaboration.
- Able to thrive in a fast-paced constantly evolving environment with a complex changing regulatory landscape.
- Highly organized and detail oriented to keep track of and manage multiple programs.
- Understanding of program administration, coordination and management.
- An aptitude for research and data interpretation.
- Analytical thinking with very good problem-solving and troubleshooting skills.
- Well-coordinated project management skills.
- Critical thinking, takes initiative, strong work ethic, can execute, and gets things done.
- Proficient in MS Office Suite, including Access, with a working knowledge of databases.
- Demonstrates the ability to adapt to multiple demands, frequent changes, and shifts in scope and objectives with agility and resilience.
- Understanding of EPR and Recycling industry will be an asset.
Don’t have every single qualification?
We know that some people are less likely to apply for a job unless they are a perfect match. At Product Care Recycling, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and authentic workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you just may be the right candidate.
Salary: $50,000 – $65,000 per annum (Actual salary offered will be commensurate with education, experience and internal parity).
What we offer
- Product Care offers a competitive annual salary based on experience.
- Comprehensive benefits program, including Life Insurance, Dental, Vision, Long-Term Disability and Mental Health & Wellness support.
- Paid annual vacation and paid Personal Days Off (PDO).
- RRSP with company matching program.
- A dynamic, team-based work environment.
- Friendly and fun team environment with company celebrations and social events.
- Professional Development fund to upskill yourself each year, in accordance with company policy.
- The satisfaction of making a positive difference for the environment.
- A hybrid working model.
- Product Care, as a tradition, offers paid time off between Christmas and New Year.
How to apply: Please apply asap by sending your resume and cover letter (including salary expectations), to careers@productcare.org. Combine cover letter and resume as one file, if possible.
The job posting will remain open until it is filled. We sincerely thank all candidates for their interest; however, only those selected for an interview will be contacted. This position is open to those legally able to work in Canada.
Product Care Recycling is committed to employment equity and to building a diverse and inclusive workplace that reflects the communities we serve across Canada. We welcome and encourage applications from Indigenous peoples, racialized individuals, people of all genders, 2SLGBTQ+ persons, and people with disabilities. We are dedicated to fostering an environment where everyone feels valued, respected, and empowered to contribute. Accommodation is available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at careers@productcare.org.